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33 articles
Voicebox is revolutionizing customer feedback by allowing users to share complaints and insights through simple voice notes on their smartphones, eliminating the need for traditional survey methods.
Learn how voice AI technology is evolving beyond simple phone calls to create more natural, human-like interactions with computers and devices.
Switching from T-Mobile to Mint reveals significant drawbacks including network coverage issues and limited customer support, though users can adapt with strategic workarounds.
Amazon customers are increasingly frustrated by the lack of detail in their order confirmation emails, which have become increasingly generic and unhelpful.
T-Mobile customers affected by the July outage may be eligible for up to $80 in credit, with persistent customers reporting higher compensation than the standard $10.
AI is expanding beyond coding into the fast food industry, with bots poised to take over drive-thru order-taking. This shift represents a broader trend toward automation in service sectors.
Learn how OpenAI's new Presence tool helps businesses deploy AI agents for real-world use in customer service and internal workflows.
Japanese retailer Yamada Denki has deployed a 24/7 multilingual customer support system using OpenAI's GPT-Realtime, achieving 92% positive user feedback after just two weeks.
OpenAI introduces Presence, an enterprise AI agent platform designed to help organizations deploy trusted voice and chat agents for customer and internal workflows.
Indian automotive marketplace Cars24 has integrated OpenAI's AI technologies to handle over one million monthly conversation minutes, recover 12% of lost leads, and implement agentic workflows across teams.
Sable has raised $45 million from Sequoia Capital and 8VC to develop Aidan, an AI employee designed to conduct live product demos and answer customer questions in real time.
A missing e-bike delivery led to a frustrating chatbot experience, highlighting how AI customer service is often more infuriating than helpful. Companies must balance automation with human support for better outcomes.
