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NiCE Cognigy Nexus 2026 event explores how AI and human agents can work together to deliver exceptional customer service. The conference emphasized the importance of CX orchestration layers that balance automation with human expertise.
Sears' AI chatbot system was exposing customer phone calls and text chats to the public, creating security vulnerabilities for fraud and phishing attacks.
Wonderful raises $150M Series B at $2B valuation, just four months after its $100M Series A, demonstrating strong investor confidence in AI customer service solutions.
Zendesk has acquired Forethought, its largest deal in two decades, as the company accelerates its AI-driven customer service strategy.
Zendesk acquires Forethought, a pioneering agentic AI startup that was years ahead of its time. The deal strengthens Zendesk's AI-powered customer support capabilities.
Learn how AI agent platforms work and why they're being used in healthcare to help doctors and nurses focus on patient care while automated systems handle routine tasks like scheduling and documentation.
Learn to build a basic physical AI assistant using Raspberry Pi that combines voice recognition, LED indicators, and LCD displays to demonstrate how physical AI enhances customer service experiences.
Burger King is implementing an AI chatbot named 'Patty' in employee headsets to monitor customer service interactions and ensure staff use polite language like 'please' and 'thank you'.
